Terms & Conditions

1. Our Snagging Inspections
At Professional Snagging Survey, we carry out inspections on new build homes to help spot defects. We always do our best to find every fault, but sometimes, things might be missed. This could happen if something isn’t visible, easy to access, or due to simple human error. Please understand, we can’t accept responsibility for any defects that are missed or wrongly reported.

2. Our Support and Aftercare
We’re here to guide you through the whole process and offer advice even after the inspection is done. If your builder refuses to fix certain issues, we’ll give you tips on how to handle it. However, we can’t take responsibility if your builder still refuses to carry out the repairs. Our main service is to inspect your property and give you a detailed report.

3. Thermal Scans
We use a professional thermal camera (Seek Pro) to check windows, doors, radiators, and underfloor heating. First, our inspector will physically check everything (like making sure windows open smoothly and seals are airtight). If needed, we’ll scan for cold spots using the thermal camera. Please note: thermal scans only work properly when the weather is cold. If it’s not cold enough on the day, we’ll rely on a thorough physical inspection instead.

4. Payment Information
We use a trusted third-party company, “Square,” to safely handle payments. This helps keep your personal and payment information secure.

5. Time and Number of Snags
The time we take and the number of snags we find can vary depending on the size and condition of your home. The price you pay won’t change based on how long the inspection takes or how many defects we find. No refunds will be given if fewer defects are found or if the inspection takes less time than expected.

6. Confirming Your Booking
Once you receive our email confirmation, it means your inspection location, date, time, and cost are agreed. If you need to make any changes, you must let us know by email at least 48 hours before your inspection.

7. Property Access
If our inspector can’t access the property on the day of the inspection, we’re unable to offer a refund.

8. Payment and Cancellation
Booking your inspection is free, but full payment must be made at least 48 hours before the inspection. If payment isn’t received, your booking will be automatically cancelled.
We’ll send a reminder 48 hours before the inspection.
If you need to cancel, you must let us know at least 24 hours before your appointment — otherwise, the fee is non-refundable.

9. Unfinished Properties
To make sure everything goes smoothly, please ensure your new home is fully finished, sparkle cleaned, and ready for inspection before our surveyor arrives. If the developer informs us—or if it’s clear on arrival—that the property isn’t ready (e.g. work still ongoing, not cleaned, or not fully completed), unfortunately, we won’t be able to carry out the inspection and no refund will be possible. Thanks for your understanding!

10. Access to All Areas
It’s your or your builder’s responsibility to make sure the surveyor has keys and access to all parts of your home. If certain areas can’t be inspected because of missing keys, we won’t be able to check those spaces and won’t be responsible for it.